If you love a good challenge, enjoy solving meaningful problems, and want to be a part of one of the fastest-growing B2B startups, then Aircall is the company you are looking for!Aircall offers a unique work environment and the chance to collaborate with diverse teammates across continents. We’re a global community growing together. We know that success comes from smart work and deserves to be recognized and rewarded We value people who are bold, ambitious, collaborative and customer-centric.
#Aircall remote jobs plus#
Excellent written and verbal communication skills.You have the ability to explain technical concepts in an easy to understand manner.3+ years or more of experience in a Knowledge or Training role.Responsibilities subject to change as our business adapts.Manage the Support Hours training program by promoting and ensuring company-wide attendance.Evaluate ongoing training programs on a quarterly basis to ensure that they are meeting goals.Assess and monitor training effectiveness to ensure that acquired skills and techniques are performed by Customer Care team Specialists on a daily basis.Implement structured learning experiences and training courses across the Customer Care team and company-wide.Create new content for the Knowledge Base.
#Aircall remote jobs manuals#
Develop and oversee the production of classroom like instructional materials, aids, and manuals.Build a training program and own continual education initiatives for new and existing employees.Your Mission Identify training needs across the team through benchmarking, team meetings, and one-to-one sessions with individuals ) to identify and create content for our Knowledge Base. You’ll work closely with our global Customer Care team (New York, Paris, Sydney and remote) to coach the team, and work cross-functionally with other teams (Product, Marketing, Success. Despite our distance, we all work together to drive our product! About the role: As a Knowledge & Training Specialist, you’ll be an advocate for our customers and the heart of Aircall by promoting product education and a culture of learning internally. We have raised more than $220 million since 2015, and our base of 8000+ customers (and growing) is at our forefront. Behind our product are the amazing teams driving it, split between Paris, New York, Sydney, Madrid, London, Berlin and remote locations. We provide an entirely cloud-based voice solution, which seamlessly integrates with popular productivity and helpdesk tools.
#Aircall remote jobs professional#
Aircall is on a mission to revolutionize the business phone industry! We exist to empower every professional to have richer conversations.
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